Shipping

Effective Date: July 1 , 2026

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Shipping methods, delivery estimates, and applicable charges may vary depending on destination, product availability, order size, and the shipping method selected at checkout.

1. Shipping Destinations

We primarily serve customers in the United States.

Shipping availability may vary for Alaska, Hawaii, U.S. territories, military addresses, P.O. Boxes, remote locations, and other destinations subject to carrier restrictions.

Available shipping options will be displayed during checkout.

2. Order Processing

Most orders are processed during regular business days.

Orders generally require 1–2 business days for processing before shipment.

Processing may take longer during:

• Holidays
• Major promotional events
• Seasonal periods
• Unusually high order volume
• Product availability issues
• Payment verification
• Other circumstances requiring additional processing

Orders placed after applicable processing cutoffs may be processed on the following business day.

3. Standard Shipping

Standard shipping is available for eligible U.S. orders.

Estimated transit time generally ranges from 1–3 business days after the order has been processed and shipped.

Delivery estimates are not guaranteed delivery dates unless expressly stated at checkout.

4. Expedited Shipping

Where available, expedited shipping options may be offered during checkout.

Expedited services generally reduce carrier transit time but do not necessarily eliminate order processing time.

Orders placed after the applicable processing cutoff may ship on the following business day.

5. Shipping Charges

Shipping charges depend on factors including:

• Destination
• Order value
• Package size and weight
• Selected shipping method
• Promotional offers
• Other fulfillment requirements

The applicable shipping charge will be displayed during checkout before the order is submitted.

6. Free Shipping Promotions

We may offer free or discounted shipping from time to time.

Each shipping promotion may have specific eligibility requirements, including minimum order values, eligible destinations, excluded products, or promotional periods.

The terms of the applicable promotion will be disclosed when the offer is presented.

7. International Shipping

International shipping may be available for selected destinations.

Shipping charges, duties, taxes, and other applicable fees may be calculated at checkout or otherwise communicated before shipment.

Depending on the destination, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by local authorities.

International delivery times may vary because of customs processing and local carrier conditions.

8. Tracking Information

Once your order has shipped, tracking information may be provided by email or through your customer account.

Tracking information may take up to one business day to become active after shipment.

Carrier tracking information provides the most current information concerning the shipment’s location and status.

9. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review your address before completing checkout.

Once an order has entered fulfillment or been shipped, we may not be able to change the shipping address.

Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact Customer Support as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing.

Orders that have already shipped may need to be handled under our Returns & Exchanges Policy.

11. Multiple Shipments

An order may be divided into multiple shipments when products are fulfilled separately.

Each shipment may have its own tracking information and delivery date.

12. Delivery Delays

Estimated delivery times may be affected by:

• Severe weather
• Carrier delays
• Transportation disruptions
• Holiday volume
• Major sales events
• Natural disasters
• Incorrect address information
• Customs procedures
• Other circumstances outside our reasonable control

We will make reasonable efforts to assist with delivery issues, but carrier delivery dates cannot always be guaranteed.

13. Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first check:

• Your delivery area
• Mailbox or parcel area
• Building reception or mailroom
• Household members
• Neighbors
• Other locations specified in your delivery instructions

You may also contact the shipping carrier directly.

If the package remains missing, contact Customer Support so we can assist with the available next steps.

14. Lost Packages

If a package is determined to have been lost during transportation, we will review the circumstances and may work with the applicable carrier to investigate the shipment.

Any replacement or refund will be handled according to the circumstances and applicable law.

15. Damaged Packages

If a package arrives visibly damaged, please retain the original packaging and take photographs when possible.

If the product inside is damaged, contact Customer Support with your order information and supporting photographs.

We will review the issue and determine an appropriate resolution.

16. Alaska, Hawaii, Territories, and Military Addresses

Shipping options and delivery times may differ for Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. Boxes, and other specialized destinations.

Some shipping promotions or expedited services may not be available for these locations.

17. Shipping Promotions and Returns

If a customer receives free or discounted shipping based on a minimum order value and a subsequent return causes the order to no longer qualify for the promotion, the applicable shipping benefit may be reflected in the refund where permitted and disclosed by the promotion.

18. Shipping Policy Changes

We may update this Shipping Policy to reflect changes in carriers, fulfillment operations, shipping services, products, or applicable legal requirements.

The current version published on our website applies to future orders unless otherwise required by law.

Last Updated: July 1 , 2026